Refund Policy

1. 7-Day Guarantee

You may request a full refund of the amount paid within 7 (seven) calendar days after the purchase date, without needing to provide justification. This guarantee demonstrates our confidence in VRadar's quality and our commitment to customer satisfaction.

2. Refund Conditions

To be eligible for a refund, the following conditions must be met:

• The request must be made within 7 calendar days of payment
• The email used in the request must match the purchase account email
• Each customer is entitled to one refund per product

3. How to Request

The refund process is simple and straightforward:

• Send an email to vradar.oficial@gmail.com with the subject "Refund Request"
• Include the email used for the purchase
• Our team will process the request within 2 business days
• The refund will be credited to the same payment method used for the purchase

4. Processing Timeline

After approval, the refund will be processed within 2 business days. The time for the amount to appear in your account depends on the payment method and financial institution, and may take an additional 5 to 10 business days.

5. Exceptions

Refunds will not be granted in the following cases:

• Requests made after the 7-day calendar period
• Attempts to obtain multiple refunds for the same product
• Violation of VRadar's Terms of Use